The New Retail Collective Help Center

Our hope for New Retail Collective is that it helps you continue to increase your online sales by giving new strategies + tactics and removing the obstacles that could make that challenging.

To get the most out of New Retail Collective, there are a few things that we make available to let this have a massive impact on your business.

1. There are FOUR main “rails” that this experience runs on

✅ Curriculum
✅ Community
✅ Coaching
✅ Support

Curriculum will TEACH you what to do and how to go about it.

Community will help you connect with other retailers and share ideas as we work to grow together.

Coaching is for customizing curriculum down to specific use cases.

Support is for helping remove the tech-obstacles that happen along the way.

2. There are THREE main ways to access COACHING and SUPPORT:

➡️ Weekly Live Coaching Calls
➡️ Creating Support Tickets to connect with our team
➡️ Meeting one-on-one for high level strategy

This is important (👀): the TYPE of thing you need determines the ROUTE to use to get it.

For help on implementing something in Shopify, support tickets can be a great resource. You’ll want to share what you’re trying to do, what you’ve done up to this point, and specifically what roadblock you’re facing.

For anything “miscellaneous” (reviewing ads, talking strategy, getting feedback), live coaching calls are the best bet because they happen every week like clockwork and it’s your fastest path directly to connect with us.

The point is, our team will help you navigate the best system to get the fastest (and highest quality) work for the situation.

3. Now, there are “guaranteed” ways to get your support requests lost in the weeds

⛔️ Personal emails
⛔️ Direct messages or pings in your old Basecamp project
⛔️ Text messages

We’re usually pretty good about MOVING these over to a main support system, but they can fall through the cracks. If you want to “ensure” a request is queued properly - use the support tab or the support email ([email protected]).

With all the resources available to you and your commitment to “do the thing”, we know this can get you where you want to go.

Excited to have you here.

Weekly Coaching Calls

As a member of the Collective, you have access to our weekly Coaching Calls. They are a great way to get feedback on product entry, ask specific questions about your Shopify store, drill down on marketing tactics, or get help with your eCommerce strategy. On the call, you'll have a chance to ask your question with one of our experts and get the answers you're looking for.

To get help on the call, please send your question over prior to the scheduled time. Here are 2 ways you can do that:

Reply directly to the weekly email that goes out on Mondays
Email [email protected]

Support Tickets

Your membership also gives you access to our team of eCommerce experts to help with areas where you are stuck and with simple fixes that are holding you up from creating a great experience on your site.

You get up to 2 support tickets each month.

Simply email [email protected] with the details of your issue.

What is included:

Help with fixing/troubleshooting an existing feature or functionality on your site
Help with fixing/troubleshooting an app from our approved list (see below)
A loom video that explains how to tackle specific tasks within our approved tools (Shopify, Klaviyo, Meta Ads Manager)
Recommended solutions for new features, apps, or functionality to create the site experience you're after
Recommended strategic approaches to marketing efforts within paid ads, email marketing, and social

What is not included:

Installing or configuring new features, apps, or functionality
Troubleshooting issues with apps outside of our approved apps list (see below)
Updates to new versions of your theme

Approved apps list:

Also Bought
BF Size Charts & Size Guides
Cross Sell
Infinite Options
Instafeed
Judge.me
PickyStory
Powerful Form Builder
Power Tools
Recharge
Search & Discovery
Shop Calendar
Tabs Studio
Wishlist Plus
Wishlist Hero

One-On-One Strategy Calls

The goal of these sessions is to help you level up your business and move closer to your goals. Whether it’s getting clarity on great next steps, getting unstuck, or discussing strategy in your business. Below are a few questions that will help give me context going into the call so we can hit the ground running.